Full Flow Plumbing & Drainage

what to do if you find a burst pipe

What to Do If You Find a Burst Pipe

Discovering a burst pipe in your home can be a worrying experience. But don’t worry—help is just a phone call away. At Full Flow Plumbing and Drainage, we understand the urgency of the situation and are here to guide you through the immediate steps to take when you find a burst pipe.

This guide will walk you through practical measures you can take to control the situation before our expert team arrives. Remember, quick action can save your property from severe damage, so let’s get started!

What To Do When You Find a Burst Pipe

Finding a burst pipe in your home can quickly escalate into a major emergency if you don’t take the right steps immediately. It’s important to remain calm, and follow these steps:

  1. Shut off the main water supply. This action prevents more water from flowing through the burst pipes and exacerbating the situation.
  2. Call Full Flow Plumbing and Drainage – our phone number is (07) 3477 9978. With our expertise, you can rest assured that we will handle the situation with care and efficiency. We offer timely and professional solutions to burst water pipes and are equipped to manage any plumbing emergencies. Our team is always ready; if you have an urgent issue, you can rely on us to be there to restore safety and normalcy to your home promptly.
  3. Assess the area for water damage. If water has soaked into your floors or walls, start drying those areas immediately to prevent mould growth and structural damage. When dealing with a burst pipe, documenting the damage for insurance purposes is also helpful. Taking photos and keeping notes on what was damaged and when can assist you in the claims process.

Remember, a burst water pipe doesn’t have to be a catastrophe if you handle it correctly. Knowing these initial steps and when to call in the experts from Full Flow Plumbing and Drainage ensures that your plumbing emergency is resolved quickly.

We are here to assist and guide you through these stressful times, and help restore your plumbing and drainage to as good as new.

Signs of a Burst Pipe

The immediate signs of a burst pipe are hard to miss, and your quick recognition can save a lot of hassle. Keep an ear out for the unmistakable hissing sound of water spraying or unexpected water stains on walls and ceilings.

A significant drop in water pressure or discoloured water coming from your taps could suggest that a pipe has burst also. Look for:

  • Puddles forming in the garden or water flowing across paths may indicate an outdoor leak.
  • Water emanating from walls or an increase in damp patches can signal an indoor leak. You might also notice musty smells from dampness.
  • Unusual hissing or spraying noises near plumbing fixtures are a red flag.
  • An unexpectedly large water bill often hints at an unseen leak.
  • Smelly water or a foul odour might indicate a burst sewer pipe. In this case, your strategy should include speedy leak detection to minimise environmental and property damage. Often, these leaks are less visible and require a more investigative approach to locate the issue.

What to do if you find a burst pipe outdoors

Upon discovering a burst pipe outside:

  • Shut off water: Stop water flow at the water meter to prevent further leakage and damage.
  • Safeguard your area: Keep children and pets clear, especially from hot water leaks which pose a burn risk.
  • Contact a plumber: Reach out to our team, your local plumber’s in Logan immediately for repair.
  • Water usage: Briefly restore the water supply only when necessary and safe.
  • Avoid overnight use: Keep the water off during the night if the issue cannot be addressed immediately.

What to do if you find a burst pipe indoors

In the event of an indoor pipe burst:

  • Shut off water immediately: First and foremost, turn off the water at the meter.
  • Avoid using water: Do not turn on the water supply until the issue is resolved.
  • Call an Emergency plumber: Contact an emergency plumber – like our team at Full Flow Plumbing and Drainage – to receive prompt assistance.
  • Minimise damage: Use mops, buckets, and towels to soak up excess water.
  • Lodge an Insurance claim: Inform your insurance provider at your earliest convenience to initiate a claim process.

Temporary Fixes

If you’ve just discovered a burst pipe, taking quick action can minimise damage. You can apply a couple of temporary fixes to manage the situation until professional help arrives.

Use Clamps or Repair Sleeves

At the first sign of a burst pipe, it’s handy to have clamps or a repair sleeve which can be used as a temporary solution. To begin with, shut off the water supply to prevent further damage. Once that’s done, locate the damaged area of the pipe.

  • Using Clamps: If you have a C-clamp, you can place a piece of rubber over the burst section and secure it with the clamp. This should stop or at least slow down the leakage.
  • Applying a Repair Sleeve: A repair sleeve can provide a seal over the damaged section. Sliding the sleeve over the pipe and tightening it in place can prevent water from escaping while you wait for a plumber.

Keep a bucket handy to catch any drips that might still escape. Remember – these fixes are just temporary. Don’t forget to call a professional to have the pipe properly repaired. In the meantime, using these methods can prevent more water from damaging your home.

Documenting for Insurance

When you’re in emergency mode dealing with a burst pipe, you might not think about insurance. Once the water has been shut off and you’ve called us, consider:

Photograph Damage

Begin by taking detailed photographs or videos of all the affected areas. Capture the source of the water damage and any significant water damage to walls, floors, and personal items. It’s important to have a visual record from various angles and lighting to provide a comprehensive overview of the damage.

Keep Repair Receipts

Save all receipts related to repairs. This documentation is essential for reimbursement purposes. You can organise these receipts chronologically in a folder or digitally scan them, so you have multiple copies.

File an Insurance Claim

Contact your insurance provider as soon as possible to file an insurance claim. Provide them with all the documentation you’ve gathered and follow their instructions. Keep a record of all correspondence, note down claim numbers and names of representatives you speak with for future reference.

Long-Term Repairs and Prevention

After addressing the immediate crisis of a burst pipe, consider longer-term solutions to prevent future occurrences. By assessing your plumbing system, performing regular maintenance checks, and considering upgrades or replacements, you can safeguard your home against the inconvenience and cost of water damage.

Assessing Your Plumbing and Drainage Systems

If you’re thinking about what you can do if you get a burst pipe again, remember preventative measures and regular maintenance are key. Full Flow Plumbing and Drainage can help with emergency repairs and routine inspections.

Regular maintenance checks are your best defence against plumbing surprises. We check for signs of wear, corrosion or rust in older pipes, high water pressure, tree roots or other damage. Annual inspections are recommended, and after severe weather conditions. These checks can also include monitoring for leaks, inspecting pipe insulation, and ensuring valves are functioning correctly.

Understanding the Causes

Here are the most common causes of burst pipes we find:

  • Natural wear and tear: Ageing materials or shifts in your home’s structure may weaken pipes, making them more susceptible to breaking.
  • Tree Roots: Common intruders that cause damage your plumbing system. They are drawn to the moisture and can wrap around your pipes, gradually breaking into them.
  • Excessive Water Pressure: Your pipes can only handle so much. If the water pressure in your system is too high, it can cause undue stress on the pipes, leading to leaks or bursts.
  • Corrosion: If you have an old home, the interaction of water and your pipes can lead to corrosion, particularly if your system has a high water pressure or the water has a high mineral content.
  • Flexi Hoses: High water pressure, rust spots on the hose, stretched/sharp or twisted bends, issues with installation, old flexi hoses, and even something as simple as storing household cleaning products near the hoses can cause these to burst.


The next time you find yourself facing a burst pipe, remember that help is just a call away with Full Flow Plumbing and Drainage. We will efficiently handle your emergency plumbing needs, assist with pipe repair, and guide you through the crisis with expertise and care. With our trusted plumbers, you can be sure that we will restore your plumbing system and help protect your home from future issues. It’s all about finding a reliable partner in Full Flow Plumbing and Drainage, so you can feel calm and secure, knowing your home is in good hands.

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